Art of Cool Festival

FAQs

FESTIVAL FAQs

TICKETING

Q: Does my Pass include DPAC?

A: All DPAC Tickets must be purchased as a separate purchase at dpacnc.com. VIP pass holders have access to purchase an exclusive premium ticket to DPAC.

Q: Does my ticket guarantee me entry to any and all of the Festival events?

A: VIP ALL ACCESS passes get you access to the club venues + the VIP Sunday Brunch location. CLUB PASSES get you in to the club venues only. Club venues include Carolina Theatre, Durham Armory, Pinhook, Motorco, PSI Theatre at the Durham Arts Council and Beyu Caffe. All performance spaces have limited capacity, especially indoor venues. Early arrival for each performance is advisable to secure admission and your ideal vantage point, but admission cannot be guaranteed. VIP ticket holders have access to reserved seating at select Festival venues, subject to individual venue capacity.

Note: All DPAC Tickets must be purchased as a separate purchase at dpacnc.com. VIP pass holders will have access to purchase an exclusive premium ticket to DPAC.

Q: What happens if it rains?

A: Art of Cool Fest 2017 will go on, rain or shine!

Q: Is my ticket transferrable?

A: Tickets are non-transferrable.

Q: What if I lose my ticket?

A: Eventbrite tickets can be reprinted; however, once the ticket is scanned it can no longer be used.

Q: What if I lose my wristband?

A: Unfortunately, wristbands cannot be replaced. You must purchase an additional wristband if it is lost.

Q: Do I have to bring my printed ticket to the event?

All ticket holders with ALL ACCESS VIP or TWO-DAY Club Pass access MUST exchange their ticket for a wristband before obtaining entry into any venue. Art of Cool wristbands MUST be worn securely and are non-transferable and non-replaceable. Wristband City is located in front of the Carolina Theatre (309 West Morgan Street) and is open on April 28th and 29th, 2017.

Q: What is the refund policy?

A: Tickets are non-refundable.

Q: How much do tickets cost?

Current prices can be found at our online store.

Q: Who needs a ticket to Art of Cool Festival?

Anyone aged 6 and over will need a ticket to enter Art of Cool Festival grounds. Children 6 and under are free when accompanied by a paying adult.

Q: What methods of payment are accepted?

We accept cash, Visa, Mastercard, and American Express. We DO NOT accept, checks, money orders or foreign currency.

Q: Does my ticket guarantee me entry to any and all of the Festival events?

No. All performance spaces have limited capacity, especially indoor venues. Early arrival for each performance is advisable to secure admission and your ideal vantage point, but admission cannot be guaranteed.

VIP ticket holders have access to reserved seating at select Festival venues, subject to individual venue capacity. Please see VIP  information for more details about the program and its benefits.

Q: What if a performer I want to see cancels?

We will do our best to notify attendees of all changes and cancellations in advance, however all events are subject to change or cancellation at any time without notice. There are NO TICKET REFUNDS OR EXCHANGES, even in the event of an artist cancellation.

Q: Am I allowed to leave and come back later in the day?

Yes, the Art of Cool Festival allows re-entry. Your ticket/wristband  will be required for re-entry.

Q: May I bring my pet?

Animals (including pets) are not allowed at the Art of Cool Festival, except for service animals.

Getting Here
Q: Where can I park?

Downtown Durham is surrounded by a generous amount of public and private parking. However, due to the popularity of the Festival, parking can sometimes be difficult to find, especially in the afternoons. A few tips:

Consider using public transportation or coming on foot or bike to Art of Cool Festival—no parking to worry about!  Consider parking at a parking lot, but choosing to take a taxi, Uber or other driving service to get to the various festival venues. Consider carpooling—find a buddy to carpool with to the festival!  Allow yourself plenty of time to find parking some of the pay lots are “cash only” and some are unattended, so come prepared with cash in all bill sizes.  Please be considerate of the folks who live in the neighborhoods surrounding the Festival—obey posted parking rules, don’t block driveways, and drive slowly on residential streets.  Visit the City of Durham website for more information on parking options

Q: How can I get there by public transportation?

Let DATA do the driving! Durham’s transit system, DATA, offers many regular routes that run to and from our various festival venues. Please see the Public Transit Planner for more information on the various bus routes that run to the festival venues. Please remember the Sunday schedule (reduced service) will be in effect on the Sunday of the festival.

Q: Is there a place to store my bike?

Art of Cool Festival is located within biking distance from many of Durham’s cool neighborhoods. Bicycle parking will be located at Wristband City and there are many bike racks at our festival venues. Bicycle parking is free and highly encouraged. Don’t forget to bring a bike lock!

Q: What items are prohibited at the Festival?

Persons entering the facility and their bags may be subject to search for the following, all of which are expressly forbidden on the Festival premises and subject to confiscation:

bicycles
weapons
projectiles
alcohol
animals, except service animals
cameras with detachable lenses
audio/video recording devices with external microphones
glass bottles
cans
wagons or carts
coolers larger than 14″ x 15″ x 10″
backpacks larger than 17″ x 12″ x 10″
laser pointers
air horns or other noisemakers

Water bottles are OK, and Art of Cool Festival will have several “refueling stations” so that you can remain cool and hydrated during the festival.

Q: May I bring audio or video recording equipment to record the events?

Audio and video recording equipment with an external microphone is not allowed at Art of Cool Festival—please leave this type of gear at home.

Q: May I bring food or beverages?

You are permitted to bring your own food and non-alcoholic beverages into Art of Cool Festival with the following exceptions:

Absolutely NO alcoholic beverages. Beer and wine may be purchased at our vendor stations, and full bar drinks may be purchased at the festival venues with proper ID.
Absolutely NO glass bottles are allowed inside Festival grounds.
Absolutely NO outside cans are allowed inside Festival grounds.

Q: May I bring an umbrella?

Yes, umbrellas are welcome at Art of Cool Festival. Please be courteous to other attendees while using your umbrella.

Q: What are the official hotels of Art of Cool Festival?

The area hotels that have special rates for AOCFest 2017 are listed on our hotel page.

Are there other hotels near the Festival?

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